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Revolutionizing Small: AI & ML for SMEs

  • AI and ML are changing the way we live and work. Many people think they’re reserved for tech giants, however. But increasingly we’re seeing SMEs harness the power of these tools. And the benefits are clear: artificial intelligence and machine learning can improve operations, boost customer satisfaction and help companies to outpace the competition – all of which are essential if you want your business to not only survive but thrive.

    Interested in knowing more? Here we look at the benefits of AI and ML in the business world as well as the perceived challenges.

    Customer service

    We’ve probably all communicated with a chatbot online when searching our favourite store’s website. In fact, many might not even realise that when you use the chat box function, you’re not actually speaking to a human. This is one of the best examples of how technology can be used to help a business as it offers 24/7 customer support without breaks or vacations, and it’s likely to save money over time too. Even better, these chat boxes provide instant responses to customers, whatever time of the day, meaning customers are better served and we know that is crucial for customer retention and loyalty. That’s not to say there isn’t a place for human customer service agents, instead, your human team can be deployed to other areas of the business and can tackle more complex issues.

    The challenges in implementing AI

    Despite the benefits of AI and ML, we can’t ignore the challenges surrounding it. This includes the difficulties in managing vast data storage, recruiting skilled AI professionals, and not to mention the rapid changes in the AI landscape. Indeed, implementing AI isn’t a one-stop approach. Instead, companies need to continuously innovate to ensure they can keep pace with competitors. Another challenge regarding data privacy and seamless integration with existing systems can also not be ignored.

    That’s not to say AI can’t be implemented successfully or shouldn’t be. In fact, a whole host of SMEs can benefit from it. For example, clothing retailers could tailor their marketing based on customer preferences, manufacturers could predict demand and streamline their supply chain, law firms could draft documents quicker and more accurately and a restaurant could use the technology to optimise their staff during busy times.

    Chirag Shah, founder and CEO of Nucleus Commercial Finance and Pulse has over 20 years of experience in the financial services industry and a deep understanding of the needs of UK SMEs.

    In 2011, he founded Nucleus, a leading alternative finance provider, to offer flexible and tailored solutions for SMEs across various sectors and stages of growth. With an understanding of the challenges that UK SMEs face in the current economic climate, Chirag launched Pulse in October 2022, a free-to-use service that helps businesses and accountants gain insights into financial performance with AI-powered data visualisation and personalised dashboards.

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